How can we help?

Use account recovery from the sign-in page. We send a link to your email address; the link works once and expires, and your old password stops working when you set a new one.

Saying which one was wrong would tell anyone typing your address that it has an account here. We keep that private, so the message is the same for both.

Open Account, then Security, then Sessions and devices. You can end any session, or end every session except the one you are using.

Choose a language from the menu at the top of any page. It is saved to your account, so the next device you sign in on uses it too.

Not yet. Route pages show the stops and a typical timetable, and say so. Live positions and arrival times appear once vehicles are connected.

A wallet holds money, so identity checks come first. Those checks are being connected; the wallet page shows each step and which ones you have already completed.

Everything you save goes to Saved, grouped into collections. Whether a saved place or offer is still available is checked when you open it.

Your account details, your preferences and what you save. The privacy notice explains each item, why it is kept and for how long.

Reporting opens from the trip, order or booking it concerns, so the report carries the right details. Those pages arrive with trips and orders.