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01The agreement

These Terms of Use (the “Terms”) are a binding agreement between you and Hubonex Technology Ltd (“GoKibris”, “we”, “us”). They govern your GoKibris account and your use of the GoKibris website, apps and services (together, the “Platform”).

You accept the Terms when you create an account. If you do not accept them, do not create an account or use the Platform. Service-specific terms, shown before you use that service, form part of the agreement; where they conflict with these Terms on that service, the service-specific terms apply.

02Who we are

GoKibris is operated by Hubonex Technology Ltd, company number MS 235712, incorporated in the Turkish Republic of Northern Cyprus, with its principal place of business at Hubonex Building, Kyrenia, Northern Cyprus. Hubonex Technology Ltd is your contracting party for your account and for the Platform.

Many services on GoKibris are provided by independent businesses — transport operators, drivers, couriers, hotels, restaurants, activity providers, insurers, lenders and other licensed professionals (“Providers”). When you book or buy from a Provider, your contract for that service is with the Provider, and GoKibris acts as the platform through which you find, book, pay for and manage it. Each listing and each booking says who provides the service.

03Your account

An account is required to use GoKibris services. To open one you must be at least 18 years old and able to enter into a contract. A child or other dependant can travel or be served on GoKibris only through a verified guardian or representative who acts for them.

• Give accurate information and keep it up to date.
• Keep your password and sign-in methods private. Do not share your account.
• Tell us straight away if you think someone else has used your account.
• Each email address or phone number can belong to one account only.

Some services ask for more — for example, a verified phone number, identity verification for the wallet, or a driving licence for drivers. We only ask for what the service needs, and we tell you why.

04Bookings, orders and trips

Before you confirm, you see the Provider, the service, the date, the total price including every fee, and the cancellation terms that apply. A booking is confirmed only when it shows as confirmed; a request awaiting the Provider is not a booking.

The status of a service, its payment and its fulfilment are tracked separately. A payment can be complete while the service is still to be delivered, and a cancelled service can have a refund still in progress. Each is shown to you as it actually is.

Live positions, arrival times and seat information come from vehicles and Providers and can be delayed or unavailable. When information is out of date we say so; we do not guess.

05Prices, payments and refunds

Prices are shown in the currency you will pay, with every fee included. Nothing is added after you confirm.

Card payments are processed by a licensed payment service provider on its own secure pages. GoKibris does not see or store your full card number or security code.

Changes and cancellations follow the terms shown at the time of booking. A refund goes back to the original payment method. A refund that has started is shown as started until it has arrived.

If a payment outcome is unknown, we check it using its original reference. We never charge you a second time to find out.

06GoKibris wallet and financial services

The wallet is optional and separate from your account. It is opened only when you ask, and only after the verification its regulated activities require. Wallet terms are shown and accepted before activation.

Balances are shown by currency and by status — available, reserved, restricted and pending — and are never added together into one converted figure. Reward points are not money.

Insurance, credit, mortgage, escrow and conveyancing services are provided by the licensed provider named in each case. An application is not an approval, and an approval is not a payout. Money held in escrow belongs to its case and cannot be spent from the wallet.

07Using GoKibris fairly

• Do not break the law, or use GoKibris to harm, harass or deceive anyone.
• Do not interfere with the Platform, its security or other people’s use of it.
• Do not scrape, copy or resell GoKibris content or data without our written permission.
• Do not post false reviews, or reviews about services you did not use.
• Treat drivers, couriers, Providers and other people with respect.

08Your content and ours

You keep ownership of reviews, photos and messages you submit. You give us a non-exclusive licence to host, display and moderate them on the Platform for as long as they are published.

The GoKibris name, logo, design and software belong to Hubonex Technology Ltd or its licensors. Place photographs carry their own credits and licences.

09Suspension and closure

We may restrict or suspend an account or a feature where this is reasonably necessary — for example for suspected fraud, a security risk, a breach of these Terms, or a lawful request. We tell you why where the law allows and it is safe to do so. A restriction does not forfeit your money, and services it does not affect keep working.

You can close your account at any time from your account settings once open bookings, payments and balances are resolved. Closing does not erase records we must keep; the Privacy Notice explains which, and for how long.

10Liability

Nothing in these Terms limits liability that cannot be limited by law, including for fraud, wilful misconduct, or death or personal injury caused by negligence, or your rights as a consumer under mandatory law.

Providers are responsible for the services they provide. Subject to the paragraph above, we are not liable for indirect or consequential loss, or for loss caused by events outside our reasonable control. Our total liability to you for any event or connected events is limited to the fees you paid to GoKibris for the affected service in the 12 months before the event.

11Changes to these Terms

Each version of these Terms shows its version number and date. We give advance notice of a material change through the Platform and the Service Notices page, unless a change is needed immediately for legal or security reasons. If you do not accept a change, you can close your account before it takes effect.

12Complaints and disputes

If something goes wrong, contact us through Help in the app or on the website, with your booking or payment reference. We acknowledge a complaint, give it a reference, and tell you who is handling it and what happens next.

If your complaint is not resolved, you can send a written notice of claim to the Hubonex Dispute Resolution Council at [email protected]. Nothing in this section removes a right you have under mandatory consumer law.

These Terms are governed by the laws of the Turkish Republic of Northern Cyprus. Disputes that are not resolved as above are subject to the jurisdiction of its competent courts. The English version of these Terms governs; translations are provided for convenience.

13Contact

Hubonex Technology Ltd, Hubonex Building, Kyrenia, Northern Cyprus. Help in the app or on the website is the fastest way to reach us. Formal legal notices: [email protected].